Refund policy

Return Policy

We have a 14-day return policy, meaning you have 14 days after receiving the goods to return them to us or to request a return. To request a return, the item must be in the same condition as you received it, i.e., unworn or unused, with tags and in the original packaging.
If you have any questions regarding our return policies, you can contact us at [email protected].

Please examine the goods carefully upon receipt and contact us if your item is damaged or if you have received the wrong item.

Reduced items from the sale are excluded from returns.

Right of withdrawal

In order to exercise your right of withdrawal, you must contact us

Trends & Lifestyle Deutschland GmbH
Burgstraße 12
41844 Wegberg
E-Mail: [email protected]

"by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory. Please include the completed return slip with your package."

 

"If you revoke this contract, we will refund you all payments we have received from you, minus the delivery costs, without delay and at the latest within fourteen days from the day we receive your notice of revocation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund."

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

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Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To:

Trends & Lifestyle Deutschland GmbH
Burgstraße 12
41844 Wegberg
E-Mail: [email protected]

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:

_____________________________________________________

Ordered on:

__________________

Name of the consumer(s):

_____________________________________________________

Address of the consumer(s):

_____________________________________________________

Signature of the consumer(s) (only for paper notification)

__________________

Datum:

__________________

(*) Delete what is not applicable.